December 24, 2018

The Rise of AI Conversational Chatbots and Why They Matter

The Rise of AI Conversational Chatbots and Why They Matter

Maybe you’re sitting alone working late, and you need someone to bounce ideas off. Or, maybe you need a better way to connect your customers to the products and services that they need. These are only a tiny fraction of the scenarios when AI chatbots might be able to come to the rescue, improving both our personal and professional lives one automated interaction at a time.

While Evabot focuses on providing the perfect professional gifts, we think it’s important that our clients understand how AI works with them throughout the process. Many of us know that sophisticated AI and chatbots have the capacity to learn and reason, but we fail to realize just how helpful these internet entities can be.

AI is changing the way we socialize and reason.

If you were born pre-internet, and your first cell phone weighed several pounds, then the words “artificial intelligence” may still conjure images of John Conner and a very young Schwarzenegger. In reality, the newest tech innovations have changed the game in the best possible way. AI chatbots are programs that have the ability to answer basic questions, learn from human interaction, and even carry on somewhat normal conversations via text or using a digitally generated voice.

AI now has the capability to adapt to our needs, conversational tones, and professional expectations. Chatbots in particular are reaching a level of popularity once reserved for science fiction enthusiasts. Instead of sitting down, booting up the old desktop, and laboring through search engines, many of us now just shout our latest inquiries at Alexa, or ask Siri for a little extra assistance.

People are learning to change their vernacular to be more accessible to AI chatbots that need very specific commands to function. The world is advancing at breakneck speeds, and tech capabilities are coming with it.

As exciting as this is, there’s still a pretty large gap between a fully functioning AI chatbot and the human element. It’s not just about having a ready-made companion who won’t judge you for your 3am musings, or a personal assistant who can get you directions in a pinch. It’s about taking this AI and adapting it to our everyday needs in ways that work to our advantage on a holistic level.

Conversation bots aren’t just for texting.

AI chatbots aren’t just a novelty. New technology has made them an excellent addition to a number of different business models. This is especially beneficial for startups and small businesses who can’t necessarily afford to host an entire call center, or to keep customer service reps online 24/7.

New algorithms and natural language processing software have helped AI jump from that mechanical voice you engage with at almost every bank, ever, to a more organic and personalized experience. No more yelling into the telephone and punching “0” enough to break your screen. Computers are learning, and AI can be more efficient than humans in certain situations.

It’s the logic that really makes that difference. An AI chatbot is able to take the responses of the live user, and draw conclusions in real time. There’s no sorting or guesswork that can delay decisions and frustrate business owners and customers alike.

It doesn’t take a rocket scientist (just a programmer) to understand how helpful this concept is for companies like Evabot that need to understand their customers’ preferences.

The elements of a great chatbot (and why we aren’t quite there yet)

If you’ve never sat and had a conversation with Replika (check out the app), or asked Alexa or Siri to find your favorite throwback jams, then you’re missing out. A great chatbot is really defined by its purpose. Is it supposed to perform a certain function? Or, is it there just to amuse and delight users with witty and insightful conversation?

The elements of all great AI chatbots include (but aren’t limited to):

Responding intuitively

A great chatbot will be able to wade through context clues to connect the dots during any conversation. Only the most advanced AI personalities will be able to decipher emotional responses in writing or speech patterns, and these are usually reserved for forward-thinking tech companies. Keep in mind that even the most high-tech AI chatbots can’t replace human beings. That human element isn’t quite there, and the ghost in the machine hasn’t made an appearance to date.

Making sense

Wading through word salad isn’t exactly productive for anyone, and a chatbot that can’t give you a cohesive answer is pretty useless. It may be fun to test the limits of your newest AI friend, but if you try to ask it questions that it isn’t programmed to respond to or learn from, you could be barking up the wrong circuit.

Guiding a conversation

Every AI chatbot was created for a purpose. Whether it’s to entertain, inform, educate, or even sell, the chatbots should be able to drive a conversation. They may start by asking you a set of pre-loaded questions. From here, the dialogue should branch out to adapt to user responses. Ultimately, the AI chatbot is going to determine what the user needs or wants, and work within a set of pre-programed parameters to accomplish its end goal.

Evolving and learning

But machines that can learn? It isn’t as scary as it sounds. When AI chatbots are programmed to adapt and learn from their interactions, they can become more efficient in their intended capacities. The faster a bot learns, the faster it can help you—the user—get from point A to point B in the exchange. A well-designed AI chatbot is made to grow with human interactions. This is something that’s become apparent here at Evabot, and why we’ve worked so hard to equip our tech for deep learning.

Introducing some of AI’s emerging personalities

If you’ve ever carried on a halfway-cohesive conversation with your Cortana, then you understand just how quickly AI chatbots can develop an endearing personality. Other notable AI personalities include:

Replika is an easy-to-download chatbot app that lets you play with character development in a very virtual way.

Mitsuku is heralded as one of the best conversational chatbots on the internet today. A four-time winner of the Loebner Prize Turing Test, this app is an interesting way to wile away an afternoon.

There’s no shortage of digital personalities made to accommodate your personal and professional needs. You could also check out our piece on the Best AI Tools for Real Estate Agents for some industry specific chatbots and AI tools.

Evabot is AI with a purpose.

Evabot uses all the best elements of a professionally driven AI chatbot to create a unique experience for every single person we work with. Our intuitive tech helps you choose the perfect gift every time. For more information, check out our website, or reach out to us on Facebook or Twitter!